TERMS & CONDITIONS
These Terms & Conditions (the "Terms") govern the legally binding relationship between us when you use our Website and the Services that we provide. By using the Website or Services, you acknowledge that you understand these Terms and agree to be legally bound by them.
In these Terms, references to "us", "we" or "our" shall mean Instacoins Ltd, a company registered in Malta with the registered business name Instacoins Ltd, a company registered under the laws of Malta, registration number C 86830, with its registered address at 18 Arringo Tower, Triq Vincenzo Bugeja, Floriana, FLN 9022 Malta, having its current offices at Valley Towers Unit 11, Valley Road, B'Kara, Malta (henceforth "instacoins.travel"). When we refer to "you", we mean any person that accesses or uses the Services.
Bookings made via our Website, or with our employees via email, or via any other method of communication, are subject to these Terms. One person making the Booking on behalf of other travellers is taken to have the authority to agree to these Terms on behalf of any other travellers.
DEFINITIONS
In These Terms any headings are for reference purposes only and shall not aid in the interpretation of the clauses to which they relate.
Unless the context clearly indicates a contrary intention, use of any gender includes the other genders, the singular includes the plural and vice versa, and natural persons include legal entities and vice versa.
The following terms shall have the meanings assigned to them hereunder, namely:
Accommodation Provider: means the provider of a hotel, home, accommodation, or other place of lodging;
Additional Services: means a service related to your Booking provided by a Service Provider, including (without limitation) upgrades, incidental charges, additional luggage, priority seating, meals, mini-bar, dry cleaning and laundry, passenger information change, rebooking, or cancellation. The fees associated with the provision of Additional Services are set by the Service Provider and/or other third party and are not included in the Total Price, except where the requested Additional Services are added by you to your Booking with us during the Booking process, which may incur an additional handling fee charged by us that will be displayed to you at the time of your Booking. Where any Additional Services are sought by you following your completed purchase of a Booking, you acknowledge that these arrangements are your sole responsibility and that you will be required to directly contact the Service Provider or any other third party as required to fulfil your request for the Additional Services;
Booking: means the process of purchasing a selected flight or hotel, (including any multiple of these) and the resulting outcome of this process. A Booking is completed when we confirm that we have received and accepted your payment for the Total Price;
Carrier: means the airline providing the services of carriage by air. When placing a Booking, the identity of the Carrier (including the identity of the Carriers of any connecting flights) for your Booking will be made known to you. Please be aware that, due to circumstances beyond our control, the operating Carrier of your flight may be different from the one displayed at the time of your Booking. As such, it is important that you verify the identity of your operating Carrier prior to your departure;
Service Provider: means the Carrier or Accommodation Provider, responsible for delivering the service(s) purchased as part of a Booking. For the avoidance of doubt, where a Booking involves multiple Service Providers, each Service Provider is to be taken as a separate entity responsible only for the provision of their respective part of the services under the Booking;
Services: means the Booking services provided by us at the Website in accordance with these Terms that enables you to purchase Travel Products. The Services we provide are further detailed in Section 2 of these Terms;
Total Price: means the final price displayed immediately prior to the purchase of your Booking, including any Additional Services selected by you (e.g. additional luggage, upgrades, meals, etc.) during the Booking process;
Travel Document: means any physical or digital document that is intended to confirm a contract that we have arranged on your behalf with a Service Provider. These documents may be, but are not limited to, airline itineraries/e-tickets and hotel vouchers;
Travel Product: means the products that we sell on the Website, namely flights, accommodation, and any Additional Services purchased during your Booking;
Website: means the website located at instacoins.travel and all associated subdomains at this location.
SERVICES
This section sets forth the contractual relationship between you and us on the basis of which we will provide you with the Services related to the Travel Products that we sell to you in exchange for the Total Price. The following are the Services that we provide to you:
- Displaying information and pricing of Travel Products on the Website;
- Provision of Website functions that enable you to make a Booking and purchase Travel Products for the Total Price;
- Facilitation of the agreement between the relevant Service Provider and you; and
- Delivery of your Travel Documents resulting from your Booking.
You agree to be bound by these Terms when you complete and send us your online order on the Website in relation to your Booking and when we subsequently confirm the acceptance of your payment. Where your Booking is completed via any other method other than through the Website (e.g. where one of our employees places the order on your behalf following email correspondence), these Terms will be entered into on the basis of your explicit and binding offer to purchase a Booking following the provision of all relevant information in relation to your Booking by us to you.
By purchasing the Booking, you express and warrant that you have the legal capacity to enter into and be bound by these Terms, and that you have read and understood the terms & conditions and any other relevant materials of the relevant Service Provider(s).
You acknowledge that the information you provide when placing a Booking is accurate and up to date, and you agree that we shall bear no liability for any inaccurate information provided (except where the inaccuracy or error has resulted due to a fault on our part). It is your responsibility to ensure that any information provided by you to us during the Booking process, including, without limitation, passenger details, travel dates, departure point and destination, is correct and that any documents you receive from us in relation to your Booking are in order.
If you wish to derive the benefits associated with a particular frequent flyer program when purchasing a Booking for a flight with a Carrier, you acknowledge that it is your responsibility to provide us with your frequent flyer number, either during the Booking process in the relevant section of the Booking form on the Website or via correspondence with us at any time before your departure. Please note that we will not be liable for any foregone frequent flyer benefits under any circumstances.
Please note that these Terms are separate from any terms, conditions, or agreements that you enter into with the Service Provider(s) or any other third party responsible for the fulfilment of your Travel Product. By proceeding with your Booking, you acknowledge that these are separate, mutually independent legal relationships conducted with different parties.
NO PACKAGE TRAVEL – INTERMEDIARY ONLY
We act solely as an intermediary facilitating the sale of individual Travel Products supplied by independent third-party Service Providers.
We do not organise, combine, or sell package travel arrangements within the meaning of Directive (EU) 2015/2302 or any implementing legislation. Each Travel Product constitutes a separate contract between you and the relevant Service Provider.
Accordingly, we do not assume the obligations or liabilities of an organiser or retailer of package travel, and our responsibility is limited to the proper performance of our intermediary Services.
ACCURACY OF INFORMATION & OBVIOUS ERRORS
We take reasonable care to ensure that information displayed on the Website (including descriptions, images, availability, amenities, ratings and pricing) is accurate and up to date. However, the Website may contain inaccuracies, typographical errors, outdated information, or pricing/availability errors due to technical issues, human error, or changes communicated by Service Providers.
An error shall be deemed "obvious" where it is manifestly incorrect and would be recognisable as such by a reasonable consumer exercising ordinary care.
Pricing and Availability
Prices and availability are not guaranteed until your Booking is confirmed and, where applicable, your Travel Document is issued. If the price or availability changes before you complete payment, the updated price/availability will be presented to you before you confirm the Booking.
This applies equally to prices quoted via email or other communication channels.
Obvious Errors
We reserve the right to correct any errors (including pricing errors) at any time, including after a Booking request is submitted. If a Booking is made (or appears to be confirmed) at a price or on terms that contain an obvious error (being an error which a reasonable person would recognise as a mistake), we may cancel or reject the Booking. In such cases, we will (where feasible) offer you the option to proceed at the correct price or cancel the Booking. If cancelled due to an obvious error, any amounts paid for the affected Travel Product will be refunded (subject to mandatory law and any non-refundable third-party fees already incurred).
Third-Party Content
Certain content on the Website is supplied by Service Providers or other third parties. We do not warrant the completeness or accuracy of third-party content (including photographs, descriptions, amenities, schedules, or ratings), and you acknowledge that such information may change without notice.
CHARGEBACKS AND PAYMENT REVERSALS
You agree not to initiate chargebacks, payment reversals, or disputes with payment providers without first contacting us to seek resolution. Where a chargeback is initiated in breach of these Terms, we reserve the right to recover any losses, fees, or administrative costs incurred as a result.
If a chargeback is initiated and resolved in our favour, we reserve the right to suspend or terminate access to the Services and to recover any costs incurred.
TRAVEL REQUIREMENTS
Our Customer Support Team may be able to assist you with information pertaining to passports, visas, and other travel documents you may require for your trip. Please be aware that, while we can assist in providing this information to you, the information that we provide is general in nature and it is ultimately your responsibility to ensure that you have the relevant documents required for your trip. Any penalties, fines or additional expenses incurred as a result of the failure to obtain these documents will be incurred solely by you (subject to our liability).
Any customer who successfully purchases a Booking for a flight with a Carrier must have a valid passport. We assume that a valid passport is held by every person included in the Booking. If any of the travellers does not have a valid passport, you must Contact Us immediately. Please be aware that, in addition to holding a valid passport, your passport is required by many countries to be valid for at least six (6) months from the date of return, and some countries may require passports to be machine-readable. In addition to ensuring that all parties in the Booking have a valid passport, all parties must also obtain visas and re-entry permits that satisfy immigration requirements and any other relevant laws, including for countries that you may only be transiting through.
If you have any special requirements, such as dietary requirements, seating arrangements, disabled access, or any other special requests, please make these requests during the Booking process (if available) or Contact Us immediately following the purchase of your Booking to allow as much time as possible for your requirements to be met. Please note that, while we will endeavour to accommodate your request(s), we cannot guarantee that your request(s) will be honoured by the Service Provider.
TRAVEL DOCUMENTS
Your Travel Document(s) will be delivered to you electronically to the email address provided by you at the time of your Booking. You acknowledge that it is your responsibility to ensure that the email address you provide is entered correctly and that you will immediately notify us where an error has been made on your part. We shall not be liable for any delay or failure to deliver your Travel Document(s) where the delay or failure was made on your part. The Service Provider or other relevant authorities may require you to present any of the following documents in either electronic or printed format: your itinerary/e-ticket(s), boarding pass(es), visa(s), passport, or any other relevant document.
Certain conditions or restrictions may be imposed on Travel Documents, such as being non-refundable or subject to amendment or cancellation fees. Please ensure that you carefully read each Travel Document upon its receipt to ensure that it is in order.
Travel Documents are non-transferable. Where a Booking for a flight with a Carrier is purchased, the Travel Document must be issued in the name of the passport/photo identity holder. Please ensure that the details on your Booking are correct and confirm that the name, date of birth, and document number of all travellers is correct. If there is a mistake on your Travel Document, such as an incorrect name or date of birth, please Contact Us immediately.
Any health requirements or precautions associated with your trip are your responsibility. Please ensure that you have any relevant vaccination documentation if you are travelling to a country requiring proof of vaccination. It is also generally good practice to visit your general practitioner or vaccination clinic before your trip to see if any vaccinations are required for your travel.
TRAVEL INSURANCE AND TRAVEL ADVICE
Unforeseen circumstances may arise when travelling. For this reason, it is recommended that you consider whether you require travel insurance, especially for international travel. It is recommended that your travel insurance cover medical expenses, personal injury, death, loss of luggage, loss of money, cancellation, and personal liability insurance. Please note that we do not sell travel insurance.
General travel advice and country-specific travel advice is provided by most countries. While we may be able to provide general information to you in relation to country-specific travel advice, we make no representations as to the accuracy of this information and shall bear no liability for any resulting damages. By purchasing a Booking, we assume that your country of departure permits you to visit the destination of your Booking. We shall bear no liability for any cancellation fees or other fees that you may incur as a result of your inability to use your Booking.
INDEMNITY
You agree to indemnify and hold harmless instacoins.travel, its directors, employees, and agents from any claims, losses, damages, liabilities, costs, or expenses arising out of:
- your breach of these Terms;
- incorrect information supplied by you;
- your breach of any Service Provider terms; or
- your misuse of the Website or Services.
ASSIGNMENT AND TRANSFER
We may assign or transfer our rights and obligations under these Terms to any affiliate or successor entity without your consent. You may not assign or transfer your rights without our prior written consent.
PAYMENTS
Your price will only be guaranteed once the Total Price for your Booking has been paid in full. Please note that taxes are subject to change and the tax is finalised when your Travel Document is issued. VAT or other indirect taxes shall be charged where required by applicable law. A VAT invoice may or may not be issued to you following the successful completion of your Booking, in accordance to VAT applicability. We accept payment via selected cryptocurrencies. Please see our Payment Options for an up-to-date list of current options.
COMPLAINTS & DISPUTE HANDLING
If you have a complaint regarding the Services, you should contact us first using the contact details on the Website. We will use reasonable efforts to resolve complaints amicably within a reasonable timeframe.
CRYPTOCURRENCY PAYMENTS
A Booking purchased with cryptocurrency will only be ticketed once the transaction has received one (1) confirmation on the relevant blockchain. Bookings purchased with cryptocurrency are generally subject to miner fees, which are received by miners (or nodes) that confirm your transaction on the blockchain, not instacoins.travel. The miner fee applicable to your Booking will depend on network conditions at the time of booking.
We reserve the right to delegate the management of all or part of our electronic payment collection to our subsidiaries or third-party payment providers. Any fees incurred by you as a result of purchasing a Travel Product from us are non-refundable, subject to your rights under applicable law.
You agree that our payment providers can securely store your payment details, which can subsequently be used by us for later payment or refunds of your Booking. Upon submitting your Booking form, you authorise us to facilitate reservations on your behalf, including making payment arrangements with Service Providers and any third parties related to the provision of your Booking.
For payments made online via the Website, you will not pay the Service Provider for the Travel Product mentioned on the Travel Document.
For Bookings made via an instacoins.travel employee, a deposit (or deposits) may be required. The amount of the deposit and number of deposits (for multiple Bookings) will be communicated to you via an instacoins.travel employee. Should an amendment or cancellation be made by you, your deposit(s) may be forfeited (subject to your rights under applicable law). Since final payments for Bookings with Service Providers are variable, we will advise you when final payment for your Booking is due.
If your chosen Travel Product is not available and we provide you with an alternative option, your Payment Method will only be charged if you accept the new Travel Product and the new rate offered. If you do not accept the given alternative, no charge will be made to your Payment Method by instacoins.travel.
Any information that you submit to us in relation to the purchase of your Booking will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information and all personal information passed from you through our Website.
You acknowledge and accept that cryptocurrency values are volatile and that exchange rates may fluctuate between the time of payment initiation and confirmation. Cryptocurrency transactions are irreversible. We shall not be responsible for any loss arising from exchange rate fluctuations, network congestion, incorrect wallet addresses provided by you, or blockchain delays beyond our control.
CHANGES, CANCELLATIONS AND REFUNDS
The applicable cancellation policy of the Travel Product is displayed prior to your completion of the online Booking form. Please ensure that you read the cancellation policy applicable to your selected Travel Product carefully as the cancellation policy varies between Service Providers and the respective Travel Products that are offered.
Voluntary changes may NOT be made. If you voluntarily cancel your trip, all monies paid will be lost. If you require the need to make changes to your Booking, the Service Provider may charge a change fee, should the change option be available. Where a change or cancellation to a Booking is made, processing fees may be applied by us in addition to the charges imposed by the Service Provider. If your Booking contains multiple passengers, any changes you make must apply to the itinerary of all passengers relevant to that Booking; if you wish to change the Booking for some (not all) passengers, you acknowledge that it is your sole responsibility to make these arrangements directly with the Carrier or otherwise. Where you request a voluntary cancellation, please be aware that we cannot apply any refunds for your cancellations. If your Booking is cancelled or changed by the Service Provider or a related third party, we will endeavour to notify you of the corresponding cancellation or change as soon as possible. Please note that we are not liable for the consequences of any cancellations or changes made by these third parties.
If you wish to modify Bookings with Carriers, please use your ticket number or PNR provided during the booking, together with your Surname to access your booking on the Carriers websites. Any changes done on the carrier's website are your responsibility and fall out of our responsibility. We will not be liable to any changes made by yourselves which may cause your booking to get cancelled or refused. For changes/cancellations and refunds, please refer to the policy below.
ACCEPTABLE USE
In using the Website, you agree and warrant that you:
- will use the Website strictly for personal and non-commercial purposes only and you acknowledge that use of the Website for any other purpose is prohibited;
- will not gather, extract, reproduce and/or display on any other website or other online service, any material on or from the Website, specifically including information relating to Travel Product pricing and availability, whether using robots, spiders, or other "screen scraping" software or system used to extract data;
- will not use the Website to provide instacoins.travel's Bookings or details of Travel Product pricing and availability or other information to any other persons or organisations, other than for your personal and non-commercial use;
- will not use the Website for any purpose that is either unlawful or not allowed under these Terms.
- will not commit any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
- will not use the Website while impersonating another person;
- will not use the Website to defame or libel us, our employees or other individuals;
- will not transmit any viruses, Trojan horses, worms, or other items that may cause damage to our property or the property of other individuals;
- will not post or transmit to this Website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise, or which is detrimental to or in violation of our systems or a third party's systems or network security;
- will not tamper with, hinder the operation of, or make unauthorised modifications to the Website (including deleting data from the Website without our permission);
- will not breach any third party's rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws in any jurisdiction in using the Website; and
- will not attempt to gain unauthorised access to the Website, user accounts, or computer networks or systems connected to the Website through hacking, password mining, or any other means.
To make a Booking on the Website, you must be at least 18 years of age (or the legal minimum age in countries where the legal minimum age is greater than 18). By entering into this agreement, you confirm that you possess the legal authority and necessary minimum age to use the Website in accordance with these Terms. Instacoins.travel will not compensate you or anyone else for any expenses incurred as a result of minors using the Services, including any Bookings placed by minors.
Unless otherwise indicated, we own, or license from third parties, all rights, title, and interest (including, without limitation, copyright, designs, patents, trademarks and other intellectual property rights) contained on the Website and in all of the material (including, without limitation, all text, graphics, logos, audio and software) made available on the Website ("Content"). Your use of the Website and use of and access to any Content does not grant or transfer any rights, title, or interest to you in relation to the Website or the Content. However, we do grant you a licence to access the Website and view the Content on the terms & conditions set out in these Terms and, where applicable, as expressly authorised by us and/or our third-party licensors. Any reproduction or redistribution of the Website or Content is prohibited and may result in penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction, or distribution is expressly prohibited. All other use, copying, or reproduction of the Website, the Content, or any part of the Website or Content is prohibited, except to the extent permitted by law.
We will determine whether there has been a breach of these Terms through your use of the Website. If a breach of this Policy has occurred, we may take such action as we deem appropriate, including denying you access to the Website, bringing legal proceedings against you, or disclosing such information to law enforcement authorities as we deem appropriate.
Our Website may contain links to other websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. We are not liable to you if interference with or damage to your computer systems occurs in connection with the use of the Website or any linked website. You must take your own precautions to ensure that whatever you select for your use from our Website is free of viruses or any other malware that may interfere with or damage the operations of your computer systems.
If we allow you to post any information to the Website, we have the right to take down this information at our sole discretion and without notice.
By using the Website, or by entering into correspondence with us through email, or other communication tools, you agree that we may communicate with you through methods including, but not limited to, email, messaging applications, and in-app notifications. If you wish to unsubscribe from marketing emails, please click 'Unsubscribe' at the footer of any of our marketing emails or Contact Us. Please note that, if you unsubscribe from our marketing emails, you will still receive non-marketing emails from us (including emails relating to any Bookings that you place).
If you do not agree with these Terms, you must not use the Website.
AGENCY
The Services that we provide to you are provided solely in the capacity of a commercial intermediary and disclosed agent for the limited purpose of facilitating bookings between you and independent Service Providers.
We have an obligation to you to finalise the Booking on your behalf and arrange contracts between you and Service Providers. Any Travel Products that you purchase in connection with your Booking under these Terms is provided to you by third parties, not instacoins.travel.
Though we endeavour to select reputable third parties to provide your Travel Product(s) to you, the provision of Travel Products is outside of our control and scope of liability. Any arrangement made by us on your behalf is subject to the terms & conditions of the Service Provider in charge of delivering the purchased Travel Product(s) to you. The terms & conditions of your relevant Service Provider can be provided to you on request. If there are issues with the provision of your Travel Product(s), or the Service Provider is unable to provide the contracted services, unless there has been a fault on our part, your legal rights are against the specific Service Provider, not against instacoins.travel.
REPRESENTATION
We warrant only that the Services will be provided with reasonable care and skill, in accordance with applicable law.
We do not warrant that any Travel Product, Service Provider performance, availability, timing, safety, outcome, or experience will meet your expectations or requirements.
All other warranties, representations, or conditions, whether express or implied, are excluded to the fullest extent permitted by law.
LIMITATION OF LIABILITY
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law.
To the maximum extent permitted by law, in no event does instacoins.travel nor any of its directors, employees, agents, or related bodies corporate accept liability for any direct, indirect, consequential, punitive, exemplary, special, or incidental damages, including, without limitation, delay, inconvenience or additional expense which may be suffered due to (without limitation) your use of, or the inability to use, our services, third party providers, force majeure, or events that we cannot control or which could not have been prevented by reasonable diligence on our part.
If it is determined that instacoins.travel is liable for any loss or damage that arises out of, or is connected to, your use of our services, our maximum liability under this agreement will be limited to the reissue of your booking (or correcting the defective part of your booking), or the provision of credit or refund for the total price of your booking at the pro rata contract rate.
In the event that this provision is unenforceable in your jurisdiction, the limitations, exclusions and disclaimers will apply to the maximum extent possible, as permitted by applicable law.
MISCELLANEOUS
Changes to the Website
We may make improvements to, and/or change, the Website at any time. Instacoins.travel, its suppliers, and any of its related third parties make no representation about the suitability of the information, software, products and services contained on the Website for any purpose, and the inclusion or offering for sale of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by instacoins.travel, suppliers, Service Providers, or any of related third parties. All such information, software, products and services are provided "as is" and without warranty of any kind.
Our Connection to You: You agree that, by using our Services, no joint venture, agency, partnership, or employment relationship exists between you and us.
Supplier Relations
Instracoins.travel's suppliers and Service Providers are independent contractors and not agents or employees of instacoins.travel. Instacoins.travel is not liable for a supplier's acts, errors, omissions, representations, warranties, breaches or negligence or for any losses, personal injuries, death, property damage, or other damages or expenses arising out of any act or omission of a supplier.
Destination Risk
By offering Travel Products in international destinations on the Website, instacoins.travel does not warrant that travel to such destinations is without risk. Accordingly, instacoins.travel will not be liable for any damages or losses that may be incurred by you as a result of you travelling to such destinations. You are strongly advised to check the relevant travel advisories issued by your country for any destination you are visiting and to take the necessary precautions. Instacoins.travel cannot be held liable for any loss incurred in the event of your failure to hold the necessary passports, visas, vaccinations and documentation for your journey. You are advised to check with the relevant embassies, consulates and/or visa departments from which you originate. It is your responsibility to obtain the necessary documents.
Taxes
The tax charge on any Travel Product purchase(s) via instacoins.travel is a recovery of all applicable transaction taxes that instacoins.travel pays its suppliers in connection with your travel arrangements. Taxability and the appropriate tax rate can vary greatly by location. Instacoins.travel's actual tax cost paid to the supplier may vary from the tax recovery charge, depending upon the rates and taxability in effect at the time. You acknowledge that instacoins.travel is under no obligation to account to you or refund you in this regard.
City Tax / Tourist Tax
In accordance with applicable local laws and regulations, a city tax, tourist tax, or similar local levy may be applicable per person, per night.
Where applicable, such tax may either be included in the displayed room rate or charged separately by the accommodation provider. Any city tax that is not included in the room rate shall be payable directly by the guest to the accommodation provider at check-in or check-out, as determined by the applicable local regulations and the accommodation provider's policies.
The applicable amount may vary depending on the destination, municipality, accommodation type, and hotel classification, and will be clearly indicated during the booking process where available to us.
Currency exchange Rates
The currency rates (Euro (EUR), US Dollars (USD) or British Pound (GBP)) displayed on the Website are not verified or guaranteed by instacoins.travel as being accurate and should be used as indicative and as guidelines only.
Our Rights
We reserve the right not to accept customers or Bookings (or, in exceptional cases, to cancel confirmed ones) at our discretion and for whatever (legal) reason without the need to justify such refusal. Typical reasons for rejecting a customer or Booking include, but are not limited to: Service Provider request, breach of the Terms of Use, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious Bookings, submission by customer of misleading or erroneous information, inappropriate behaviour, threats, insults, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, or blacklisting by governments or international organizations. We also reserve the right to bar ("blacklist") users from the Website, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use the Website under any other name or through any other user. In rare cases, we may also have to cancel or reject a Booking due to "obvious errors", independent of the origin of such errors. For clarity, an obvious error is a mistake on the Website (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a Booking for this reason is in instacoins.travel's sole discretion.
We may refuse, suspend, or cancel a Booking where required to do so by applicable anti-money laundering, counter-terrorist financing, sanctions, or regulatory obligations.
Compliance with Law Enforcement
These Terms are subject to existing laws and legal processes that instacoins.travel is subject to in delivering the Services and all other aspects of these Terms. Nothing contained in these Terms limits our right to comply with law enforcement, governmental or legal requests, or requirements relating to your use of the Services. To the extent permitted by applicable law, you agree to bring any claim or cause of action arising from or relating to your access or use of the Services within two (2) years from the date on which such claim or action arose or accrued, or such claim or cause of action will be irrevocably waived.
Entire Agreement
These Terms, including any other relevant terms & conditions or policies referenced herein, constitute the entire agreement between you and instacoins.travel with respect to the Services. These Terms supersede all prior or contemporaneous communications (whether electronic, oral, or written) between you and instacoins.travel with respect to the Services.
Severability
If any provision of these Terms is deemed invalid or unenforceable, the provision will be enforceable to the maximum extent permissible, and the remaining provisions will remain in full force and effect. Any invalid or ineffective provision shall be replaced with a new, valid and effective one which corresponds to the intent and purpose of the provision that is being replaced.
Amendments to these Terms
These Terms may be amended at any stage without notice at our sole discretion and will be effective immediately upon their publication on the Website. By continuing to use the Services contained in these Terms, you agree to the changes set out in these Terms. If you do not agree to any modification to these Terms, you should cease using our Services immediately. We encourage you to review these Terms often to stay up to date with the current terms & conditions that apply to your use of the Services.
Data Processing
The information and personal data that you provide when purchasing a Booking is processed in accordance with our Privacy Policy, which forms an inseparable part of these Terms. By accepting these Terms, you confirm that you have read and understood our Privacy Policy.
Force majeure
Our contractual obligations to you under these Terms will be hindered, delayed, or prevented due to reasons of force majeure, which include, but are not limited to, factual, technical, political, economic, meteorological circumstances, including but not limited to acts of God, natural disasters, epidemics, civil conflicts, protests, riots, blackouts, strikes, wars, any governmental or regulatory action, outage or restrictions of supplies of goods or services, restrictive travel orders and recommendations and other circumstances that instacoins.travel cannot foresee or reasonably resolve. In instances of force majeure, we are exempt from any derived legal responsibilities arising from such deficiencies or non-compliances.
Governing Law
These Terms, the legal relations established under these Terms, and all disputes arising out of or in connection with these Terms, are governed by the laws of the Republic of Malta. You submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in the Republic of Malta.
These Terms are drafted in the English language. In the event of any translation, the English version shall prevail.
Agreement
By completing a Booking, or by using any other part of our Services listed in these Terms, you acknowledge that you are at least 18 years of age (or the legal minimum age in countries where the legal minimum age is greater than 18), have the legal capacity to enter into a legally binding agreement, and understand and agree to the above Terms & Conditions.
Electronic Contracting
You acknowledge that these Terms are concluded electronically and that electronic records, confirmations, and communications shall constitute valid and binding evidence of the contract.
CHANGES, CANCELLATIONS & REFUNDS - POLICIES
Changes, Cancellations & Refunds
General Terms
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Refund and cancellation policies vary by provider and are clearly displayed before booking. If accepted, refunds are issued in a coupon code which may by redeemable via our portal, based on the original value in FIAT, minus any applicable fees.
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Refunds, credits, or booking modifications are not guaranteed under any circumstances unless the service provider cancels the booking.
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In the event of a provider-initiated cancellation, any refund, credit, or alternative arrangement will be evaluated on a case-by-case basis according to the provider's policies and discretion.
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Our platform acts solely as an intermediary. Decisions regarding refunds or amendments originate from the provider.
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By completing a Booking, you expressly agree that any approved refund shall be issued only in the form of a coupon or credit, unless mandatory law requires otherwise.
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We do not provide refunds where the price of a Travel Product decreases after your Booking is confirmed.
FLIGHTS
Changes & Modifications
- Requests to modify flight details (dates, times, or passenger information) must be approved by the provider and are evaluated case by case. If approved, fare differences, penalties, and service fees may apply.
Cancellations
- In the event the airline cancels or significantly changes the flight schedule, any potential refund, credit, or rebooking will be evaluated case by case according to the airline's policies and discretion.
Refunds
- Refunds, if approved by the airline, are issued as a coupon code, redeemable via our portal, based on the original payment in FIAT, minus any applicable fees.
- Platform service fees remain non-refundable.
HOTELS
Changes & Modifications
- Any request for changes must be approved by the hotel and is evaluated case by case.
- If approved, rate differences or hotel-imposed fees may apply.
Cancellations
- If the hotel cancels or cannot honor a booking, any potential refund, credit, or alternative arrangement will be assessed case by case according to the hotel's policies and discretion.
Refunds
- Refunds, if approved by the hotel, are issued as a coupon code, redeemable via our portal, based on the original payment in FIAT, minus any applicable fees.
- Platform service fees remain non-refundable.
EXPERIENCES & ACTIVITIES
Changes
- Any request for changes must be approved by the operator and is assessed case by case.
Cancellations
- If the operator cancels due to weather, operational issues, or other reasons, any potential refund, credit, or rescheduling option will be evaluated case by case at the operator's discretion.
Refunds
- Refunds, if approved by the operator, are issued as a coupon code, redeemable via our portal, based on the original payment in FIAT, minus any applicable fees.
- Platform service fees remain non-refundable.
EVENTS (CONCERTS, SHOWS, FESTIVALS, SPORTS)
Changes
- Event tickets are non-changeable and non-refundable.
Cancellations
- If an event is cancelled or postponed by the organizer, any potential refund, credit, or validity transfer will be evaluated case by case according to the organizer's policies and discretion.
Refunds
- Refunds, if approved by the event organizer, are issued as a coupon code, redeemable via our portal, based on the original payment in FIAT, minus any applicable fees.
- Platform service fees remain non-refundable.
SERVICE FEES
All service, booking, and processing fees charged by the platform are strictly non-refundable, regardless of circumstances.
PAYMENT & REFUND METHOD
Any refund approved by a provider will be issued as a coupon code, redeemable via our portal, based on the original payment in FIAT, minus any applicable fees.
Refund timelines vary by provider and are outside the platform's control.
Nothing in these Terms shall limit or exclude any consumer rights that cannot be excluded under applicable law.
PROVIDER DECISIONS & LIABILITY
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All decisions regarding refunds, credits, or rebooking rest with the service provider.
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The platform is not responsible for provider cancellations, schedule changes, or refusal of compensation.
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The platform is not liable for losses resulting from delays, provider policies, or force majeure events.
