Vivian G
May 19, 2026
Tickets Sold for a Nonexistent Service
Absolutely terrible experience with the NYC Hop-On Hop-Off service. This company appears to be out of business or barely operating, yet tickets are STILL being sold through TripAdvisor. We purchased tickets expecting a legitimate sightseeing experience and instead were left wasting time, money, and dealing with zero customer support. Buses were unavailable, stops were confusing, and nobody could provide answers. After researching further, I found many other people reporting the same issue. It is completely unacceptable for a company that is no longer properly operating to continue taking people’s money online. Tourists come to NYC expecting a fun and reliable experience — not a scam-like situation where services advertised are not actually available. TripAdvisor should immediately remove this listing until they verify the company is legitimately operating again. Save yourself the frustration and avoid this company at all costs.